Cancellations and refunds

Request a refund

Purchases are not refundable unless the event is never held, for reasons beyond you and us. If that is your case, fill in this request: we review it and reply by email.

Read the full conditions

1. Who bought

First name(s)Last name(s)Email used for the purchasePhone or WhatsApp

2. The purchase

Order numberEventEvent dateNumber of seats

3. The seats

One block per seat, with the zone, row and number as printed on the ticket.

Seat 1
ZoneRowSeat

4. The payment

Do not type card numbers or passwords here. If the request is approved we write to you from contacto@coloresdemexico.events to collect the banking details for the refund.

Payment method used

5. The reason

Reason for the requestDetails (optional)

I confirm the information is accurate and that I have read the cancellation and refund conditions in the terms.

The answer goes to the email address you entered.

Before you send

A refund is due when the event is definitively cancelled, or when it is rescheduled and you cannot attend the new date. In both cases we refund 70% of the ticket price, service fees not included.
It is not due if the event took place, nor for minor changes to the programme, the start time or the supporting cast.
If the event was rescheduled, you have 90 calendar days from the announcement to file the request.
Approved refunds are issued to the original payment method within 90 calendar days of approval.

The whole process runs through a single mailbox:

contacto@coloresdemexico.events